Shipping policy

Shipping Policy for Smoke:30

Thank you for choosing Smoke:30! We're committed to delivering your orders promptly and securely. Please review our shipping policy to understand our processes and options.

Shipping Methods

We offer two shipping options to accommodate your needs:

Standard Shipping

     Delivery Time: Typically arrives within 5–7 business days.

     Cost: Calculated at checkout based on your location and order size.

     Tracking: Full tracking information provided for all shipments.

Economy Shipping (New)

     Delivery Time: Typically arrives within 4–8 business days.

     Cost: Starting at $3.99, offering significant savings on shipping costs.

     Tracking: Fully trackable via DHL eCommerce Parcel Ground.

     Ideal For: Non-urgent orders where cost savings are a priority.

Please note: Economy Shipping is not available for all products. Availability will be indicated at checkout.

Order Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Times

Shipping costs are calculated at checkout based on your shipping method, delivery address, and order size. Delivery times are estimates and may vary due to factors beyond our control.

Order Tracking

Once your order is shipped, you will receive a tracking number to monitor your package's progress. Please allow 24–48 hours for tracking information to update.

Shipping Delays

While we strive to ensure timely delivery, shipping delays can occur due to factors such as weather conditions, carrier issues, or high demand. We appreciate your patience and will assist you in tracking your order if any issues arise.

Lost or Damaged Packages

Smoke:30 is not responsible for lost or damaged packages once they have been shipped. However, if your package is lost or damaged in transit, please contact us immediately, and we will work with you and the shipping carrier to resolve the issue.

Address Errors

Please double-check your shipping address before completing your purchase. Smoke:30 is not responsible for delays or delivery issues due to incorrect or incomplete addresses provided by the customer. If you notice an error, please contact us immediately, and we will do our best to assist.

Returns & Exchanges

Please visit our Returns & Refund Policy page for more information on how we handle returns.

Customer Service

If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer service team at smoke30co@gmail.com.