Q: When will my order ship?

A: Most orders ship within 2–7 business days after you place them. You’ll get a tracking number as soon as it’s on the move.

Q: How do I track my order?

A: You’ll receive a shipping confirmation email or text with your tracking link. You can also log into your account (if you created one) to check your order status.

Q: Do you ship internationally?

A: Not yet. For now, we only ship within the U.S. — but expansion is coming. Sign up for email or SMS updates to be the first to know.

Q: Can I change or cancel my order after placing it?

A: We start processing orders quickly to keep things smooth, so changes or cancellations aren’t guaranteed. If you catch it early, hit us up ASAP and we’ll do our best.

Q: What happens if my order never arrives?

A: Check with your neighbors or local post office — sometimes carriers mark deliveries early or leave packages in unusual spots. If it still hasn’t shown up within 48 hours of being marked as delivered, contact us within 10 days and we’ll help guide the next steps — which may include filing a claim with the carrier.

Q: What size should I order?

A: Check the sizing chart on each product page — everything is listed in inches. If you’re between sizes and like a looser fit, size up.

Q: Are your clothes unisex?

A: Yes, most of our apparel is unisex unless otherwise noted. Look for fit info in each product description.

Q: Do you offer plus sizes?

A: We do offer extended sizing on most items. If you don’t see your size listed, shoot us a message — we’re always working on inclusivity.

Q: What materials are your products made from?

A: Our gear is made from high-quality cotton and cotton blends. Each product description includes fabric breakdowns. Comfort and durability are non-negotiable here.

Q: Will the design fade after washing?

A: Our prints are made to last, but wash cold and hang dry when possible to keep things crisp.

Q: What is your return policy?

A: Because all Smoke:30 products are made-to-order, we do not accept returns or exchanges unless an item arrives damaged, defective, or with a manufacturing error.

If you believe something’s wrong with your order, please contact us within 7 days of delivery with photos and a description of the issue. If approved by our fulfillment partner, we’ll issue a replacement or refund — no stress.

For full Refund Policy click this link.

Q: Can I exchange an item for a different size?

A: Because each piece is made-to-order, we unfortunately can’t offer size exchanges at this time. We strongly recommend double-checking our sizing charts before ordering. If your item arrives damaged or defective, that’s a different story — we’ll make it right.

Q: My item arrived damaged. What should I do?

A: Email us photos of the issue within 7 days of receiving the item and we’ll replace it or refund you.

Click here for full submission process.

Q: How long does a return take to process?

A: If approved, refunds will be processed to your original payment method within 5–10 business days.

Q: What payment methods do you accept?

A: We accept most major credit/debit cards, Apple Pay, Google Pay, and Shop Pay.

Q: Can I use more than one discount code?

A: Most discount codes can’t be stacked — but our welcome offers are an exception. If you subscribe to both email and SMS, you’ll unlock a combined 30% off your first order. It’s our way of saying welcome to the Clique.

Q: Why didn’t my discount code work?

A: Double-check for typos and make sure it hasn’t expired. If you’re still having trouble, hit us up — we’ve got you.

Q: Do you offer gift cards?

A: Gift cards are coming soon. Perfect for last-minute gifting or letting your people pick what they want.

Q: How do I sign up for emails/texts?

A: Use the popup when you land on the site, or scroll to the footer and use the signup form. You'll get access to drops, events, and exclusive offers once you're in the Clique.

Q: What do I get for subscribing?

A: Early access to drops, VIP event invites, promo codes, and occasional stoner surprises. Basically, Clique privileges.

Q: How do I unsubscribe?

A: Click the “unsubscribe” link at the bottom of any email, or reply STOP to any SMS. No hard feelings — you can always rejoin the Clique later.

Q: How do I get access to VIP Smoke:30 events and drops?

A: Join our email/SMS list. VIP access is limited to subscribers only — you’ll get first dibs when we sponsor or vend at select events.

Q: Can I bring a friend to VIP events?

A: Some events allow guest passes. Details will be in your VIP invite when applicable.

Q: Are VIP passes guaranteed?

A: Passes are first come, first served and quantities are limited. If you're in the Clique, you'll always get the info before the public.

Q: What does “Smoke:30” mean?

A: It’s a mindset. A lifestyle. A reminder that there’s always time to elevate. Smoke:30 isn’t on the clock — it’s the moment you claim for yourself.

Q: Where is Smoke:30 based?

A: We’re proudly U.S.-based and independently run. All of our products are made-to-order through trusted partners.

Q: Are your products 420-friendly?

A: That’s the vibe. Our designs are made for the culture — whether you’re lighting up, chilling out, or just feeling the flow.

Q: Do you sell actual cannabis?

A: Nah — not at this time. But we’ve got plans for smoking accessories and more in the pipeline.

Q: Do you collaborate with artists or creators?

A: Yes! We love collaborating with visual artists, musicians, influencers, and creatives who align with the Smoke:30 energy. Reach out if you’re interested.

Q: How do I contact customer service?

A: Email us anytime at smoke30co@gmail.com — we typically respond within 1–2 business days.

Q: When should I expect a response?

A: We do our best to respond within 48 hours, excluding weekends and holidays.

Q: Is there a live chat or bot available?

A: Not yet, but we’re working on it. In the meantime, this FAQ page should have you covered for most questions.